Refund policy

Nothing is for sale yet

Dailies is in early access. Paid plans and credit packs are not on sale, and everything in the marketplace is free. This page describes what will apply when paid plans open.

Who you pay

Purchases are processed by Polar Software, Inc., our merchant of record. Polar takes your payment, adds any tax, and sends your receipt. Refunds go back to the card or account you paid with, and the tax you paid is refunded with them.

Plans

• First payment. If you ask within 14 days of your first payment for a plan, we refund it in full.
• Renewals. A plan renews each month or year until you cancel. You can cancel at any time, and the plan stays active until the end of the period you paid for. We don’t refund the rest of a period you have started, unless Dailies failed to work for you and we could not fix it.
• Your work is safe. Cancelling, or a refund, never deletes your work. A workspace that drops to the free plan keeps everything in it.

Credit packs

• Unused packs. If you ask within 14 days of buying a credit pack and none of its credits are spent, we refund it in full. A refund takes the pack’s credits back out of the workspace.
• Part-used packs. If some credits are spent, we refund the unspent share.
• Failed generations give their credits back automatically. You don’t need to ask.

How to ask

Write to kanishak@dailies.design from the email address on your account. Include the order number from your Polar receipt, and tell us what went wrong. We reply within 2 working days. Once a refund is approved, it usually reaches you within 5 to 10 working days, depending on your bank.

Please ask us before you dispute a charge with your bank. We can almost always sort it out faster that way.

Your legal rights

Nothing here reduces a right you have under the consumer law where you live. Where that law gives you more than this page does, it applies.